case studies
Operations Innovation:
Fort Hood Housing Privatization Conversion
TCR Transforms Military Housing Management:
A Fort Cavasos Case Study
As a leader in property management, TCR is committed to providing exceptional living experiences for all residents, including those in military housing. When the U.S. government privatized military housing, TCR was awarded the contract for Fort Hood (now Fort Cavasos), presenting both a unique opportunity and a complex challenge.
The Challenge
TCR faced a significant undertaking: overhauling the existing housing office’s organizational and operational structure. This involved managing over 5,000 housing units, overseeing maintenance operations, and streamlining processes for applications, move-ins, and turnovers. Coordinating the interests and expertise of military representatives, existing civilian staff, and private sector partners added another layer of complexity.
The Solution
TCR appointed Susan Vickery, a seasoned property management professional, to lead this critical transformation. She immersed herself in understanding the existing operations, identifying inefficiencies, and building consensus among stakeholders. Susan Vickery successfully developed a new operational model, hired and trained a competent team, and implemented streamlined processes.
A significant achievement was her negotiation of the maintenance contract, reducing it from a 300-page, $5 million agreement to a more efficient 30-page, $1.5 million contract. This resulted in substantial cost savings and improved maintenance service delivery.
The Results
Susan Vickery’s leadership and strategic initiatives resulted in a dramatic transformation of the Fort Cavasos housing office. The streamlined operations, improved communication, and efficient maintenance processes significantly enhanced the quality of life for military families residing on base.
Conclusion
TCR’s successful transformation of the Fort Cavasos military housing office demonstrates the company’s expertise in managing complex projects and delivering exceptional results. This case study underscores TCR’s commitment to providing high-quality housing solutions and exceeding the expectations of residents in diverse communities.
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